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Claims Supervisor

Date: Jul 27, 2022

Location: Harrisburg, PA, US, 17055

Company: Erie Insurance

Division or Field Office:

Harrisburg Branch Office

Department of Position: Claims Department 

Work from:

Home within Harrisburg, PA footprint


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

  • The successful candidate will work remotely, with regular visits to the branch office. They will be required to conduct one-on-one meetings, ride-alongs, agent visits, team building events, and participate in branch meetings.
  • Candidate must reside within the Harrisburg, PA branch footprint.


Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims.

Duties and Responsibilities

Manages overall operations of designated area of authority.   Interviews, hires, trains, and directs personnel.  Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Reviews claims on a regular basis in accordance with company policy. When appropriate, set up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required. Takes action as necessary.

Reviews claim correspondence and provides counsel on further action. 

Resolves coverage or unusual questions within designated authority.  Conducts related research as necessary.

Maintains and applies a working knowledge of adjuster’s files. Maintains knowledge of statutory laws.

Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.  

Handles claim complaints and inquiries. 

Assists Claim Manager and may act on his/her behalf as necessary.

Where applicable receives and directs processing of legal papers served upon ERIE involving claims action. Also directs activities of outside legal counsel as required.

Where applicable, assists in preparation for trial procedures where applicable.  Attends pre-trial functions and trials as necessary. 

Where applicable, directs salvage disposal, reviews reports, payments and buyers. Negotiates with salvage action and salvage yards on behalf of the company. 

The first five duties listed are functions identified as essential to the job.   Essential functions are those job duties that must be performed in order for the job to be accomplished. 

This position description in no way states or implies that these are the only duties to be performed by the incumbent.  Employees are required to follow any other job -related instruction and to perform any other duties as required by their supervisor or as becomes evident.

Duties and Responsibilities (cont'd if applicable)


Collaborates (Leader)
Cultivates Innovation (Leader)
Customer Focus (Leader)
Decision Quality (Leader)
Develops Talent (Leader)
Drives vision and purpose (Leader)
Ensures Accountability (Leader)
Instills Trust (Leader)
Nimble Learning (Leader)
Persuades (Leader)
Plans and Aligns (Leader)
Values Diversity (Leader)
Self-development (Leader)
Optimizes Work Processes (Leader)


High school diploma or GED required. Bachelor's degree preferred. Six years of discipline specific claims adjusting experience, or experience in a Claims leadership role required. In depth knowledge of estimating software preferred. Completion of Associate in Claims (AIC) designation preferred. Willingness to obtain and maintain any required licenses. Valid driver's license where required. Where applicable, the position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Often (20-50%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely

Nearest Major Market: Harrisburg