Material Damage Inside Adjuster I

Position Summary

Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.

Candidate must have excellent time management skills and the ability to handle a high volume of claims at anytime. 

• This position can work at either our Indianapolis, Fort Wayne, Peoria, Canton, Columbus, or Lexington Claims offices.

Duties and Responsibilities

• Makes arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.
• Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.
• Handles all material damage claims, which may include drive-in assignments, as assigned. Performs desk review of repair estimates when required.
• Monitors and supports Direct Repair Program (DRP) when required.
• Distinguishes cause of damage for appropriate policy coverage. Evaluates and settles total losses when necessary.
• Issues settlement checks and keeps appropriate records.
• Responds to Policyholders and claimants as directed regarding service issues or complaints.
• Establishes rapport with Agents and claims adjusters.
• Attends appropriate training sessions.
• At the request of Underwriting, evaluates antique and classic cars for coverage value.

The first seven duties listed are the functions identified as essential to the job. Essential functions are those jobs duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Qualifications

Minimum Educational and Experience Requirements

• High school diploma, or GED, required. 
• Two years of experience in body shop or general claims handling OR completion of formal ERIE training program, required. 

Additional Experience 

• Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. 
• Estimate writing experience preferred. 

Designations and/or Licenses

• Completion of General Insurance program preferred. 
• Willingness to obtain and maintain required licenses. 
• Valid driver’s license and good driving record preferred.

Physical Requirements