Claims Supervisor

Position Summary

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims.

• This position will be located in the Knoxville, TN Office
• The ideal candidate will be within a reasonable driving distance from the Knoxville area
• The ideal candidate will have Liability experience and will supervise the Liability adjuster team

Duties and Responsibilities

• Manages overall operations of designated area of authority.   Interviews, hires, trains, and directs personnel.  Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Reviews claims on a regular basis in accordance with company policy. When appropriate, set up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required. Takes action as necessary.
• Reviews claim correspondence and provides counsel on further action. 
• Resolves coverage or unusual questions within designated authority.  Conducts related research as necessary.
• Maintains and applies a working knowledge of adjuster’s files. Maintains knowledge of statutory laws.
• Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.  
• Handles claim complaints and inquiries. 
• Assists Claim Manager and may act on his/her behalf as necessary.
• Where applicable receives and directs processing of legal papers served upon ERIE involving claims action. Also directs activities of outside legal counsel as required.

Duties and Responsibilities (cont'd if applicable)

• Where applicable, assists in preparation for trial procedures where applicable.  Attends pre-trial functions and trials as necessary. 
• Where applicable, directs salvage disposal, reviews reports, payments and buyers. Negotiates with salvage action and salvage yards on behalf of the company. 

The first five duties listed are functions identified as essential to the job.  Essential functions are those job duties that must be performed in order for the job to be accomplished. 

This position description in no way states or implies that these are the only duties to be performed by the incumbent.  Employees are required to follow any other job -related instruction and to perform any other duties as required by their supervisor or as becomes evident.

Competencies

Qualifications

Minimum Educational and Experience Requirements 

• High school diploma or GED required.
• Bachelor's degree preferred.
• Six years of discipline specific claims adjusting experience, or equivalent estimating experience in a Claims leadership role required.

Additional Experience 

• In depth knowledge of estimating software preferred.
• Where applicable, the position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Designations and/or Licenses 

• Completion of Associate in Claims (AIC) designation preferred. 
• Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants. 
• Valid driver's license where required.

Physical Requirements