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Material Damage Inside Adjuster I

Date: Oct 10, 2021

Location: Knoxville, TN, US, 37930

Company: Erie Insurance

Division or Field Office:

Knoxville Claims Office

Department of Position: Claims Department 

Work from:

Knoxville Claims Office


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage.


  • Candidates may be considered for Material Damage Inside Adjuster I or Material Damage Inside Adjuster II based on qualifications.

Duties and Responsibilities

Makes arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.


Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.


Distinguishes cause of damage for appropriate policy coverage. Evaluates and settles total losses when necessary.


Handles all material damage claims, which may include drive-in assignments, as assigned. Performs desk review of repair estimates when required.


Monitors and supports Direct Repair Program (DRP) when required.


Issues settlement checks and keeps appropriate records.


Responds to Policyholders and claimants as directed regarding service issues or complaints.


Establishes rapport with Agents and claims adjusters.


Attends appropriate training sessions.


At the request of Underwriting, evaluates antique and classic cars for coverage value.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


The first seven duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


Ability To Learn And Follow Procedures
Ability to Manage Complexity
Arithmetic Computation
Decision Making
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Numerical Reasoning
Oral Communication
Planning And Organizing
Problem Analysis
Service Orientation
Time Management


High school diploma, or GED, required. Completion of General Insurance program preferred. Position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Willingness to obtain and maintain any required licenses. Valid driver's license and good driving record preferred. If primary duties will be estimate review and/or the adjusting of direct repair claims: Five years of body shop estimate writing, insurance estimate writing, or insurance claims adjusting experience required. If primary duty will be handling total loss settlements: Five years of automotive repair, automotive sales, material damage adjusting, or other automotive-related experience, required. Bachelor's degree preferred.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Occasional (<20%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely

Nearest Major Market: Knoxville