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Property Claims Specialist

Date: Jul 29, 2022

Location: Knoxville, TN, US, 39722

Company: Erie Insurance

Division or Field Office:

Knoxville Claims Office

Department of Position: Claims Department 

Work from:



At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Exercises independent discretion or judgment in the handling of assigned property claims. Serves as a consultant to claims adjusters in their handling of property losses.

  • This is a remote, work from home position in Tennessee
  • The selected candidate will ideally live in Shelby, Madison County and/or surrounding areas (we are open to other areas in TN).
  • A company car and equipment to work from home will be provided
  • Good time management and organization skills preferred
  • Ability to drive/travel regularly within the assigned territory

Duties and Responsibilities

Establishes immediate contact with Policyholders and claimants.

Conducts extensive investigations into causes and origins of all major property claims. Interviews insureds, claimants and others as required. Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements. Sets and maintains adequate reserves.

Exercises discretion and independent judgment in evaluating property damage in order to determine the extent of damage. Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder.

Determines value as they apply to the coverage.

Determines steps necessary to initiate investigation of a property loss. Uses outside experts and attorneys as required.

Documents claim files and submits final report to file for closure.

Assigns and supervises the handling of property losses by independent adjusters when necessary. Advises claims adjusters regarding handling of claims.

Conducts related training of field office claims personnel in the branch and at the Home Office.

Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department.

Establishes and maintains relationships with local, state and regional organizations and agencies which are involved in related activities.

Acts as coordinator of the Catastrophe Team activities at catastrophe site.


Values Diversity
Nimble Learning
Information Management Skills
Customer Focus
Cultivates Innovation
Job-Specific Knowledge
Instills Trust
Optimizes Work Processes
Ensures Accountability
Decision Quality


High School Diploma or GED and five years of claims handling experience (up to two years of equivalent may be substituted); or

Bachelor’s Degree and three years of claims handling experience, (up to two years of equivalent experience may be substituted.)

Successful completion of Introduction to Claims (AIC 30) and AIC 35 preferred. Working knowledge of Windows software required. The position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Appropriate license as required by state. Valid driver's license and good driving record required. Position requires the incumbent to provide 24-hour availability for emergency claims service.

Physical Requirements

Lifting 0-20 lbs; Often (20-50%)
Lifting 20-50 lbs; Often (20-50%)
Lifting Over 50 lbs; Often (20-50%)
Driving; Frequent (50-80%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Moderate (30-40%)