Senior Claims Support Specialist

Date: Feb 13, 2020

Division or Field Office:

Knoxville Claims Office

Department of Position: Claims Department 

Work from:

Knoxville Claims Office


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Under minimal supervision, performs clerical and administrative activities. Also performs various systems-related tasks and trains users on ERIE systems.

Duties and Responsibilities
  • Performs general clerical and office duties, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and preparing items for destruction. Orders supplies and schedules/coordinates meetings. Greets and directs visitors to appropriate personnel.
  • Performs administrative activities, such as developing and maintaining spreadsheets and reports. Enters and proofreads correspondence, forms and related materials and transcribes dictation and statements. Generates, sorts and distributes automated form letters.
  • Performs various system-related tasks and assists in resolving systems problems. Acts as a liaison to Home Office regarding systems issues. Trains users on ERIE systems.
  • Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required. Handles all inquires with customer service as a priority.
  • Assists claims personnel with various activities, as required, including accessing and verifying Policyholder information, providing other information, completing paperwork and preparing file jackets and entering loss reports and/or claims information into the claims management system. Maintains diary systems of open claim files as required.
  • Enters/issues checks and related information, and completes daily balancing and batching activities as required.
  • Assists supervisor with answering processing questions, setting schedules and assigning work as required.
  • Completes special projects as required.
  • Trains/mentors less experienced staff as required. Substitutes, acts as a back-up and cross-trains for other field office positions as required.
  • Competencies
    Ability To Learn And Follow Procedures
    Ability To Maintain Composure
    Ability to Manage Complexity
    Detail Orientation
    Developing And Maintaining Relationships
    Encouraging the Motivation of Others
    Information Management Skills
    Interpersonal Communication
    Job-Specific Knowledge
    Oral Communication
    Planning And Organizing
    Problem Analysis
    Service Orientation
    Time Management

    Minimum Required Education Equivalents Bachelor's degree in business or related field; or Associate's degree in business or related field and two years clerical or office experience; or High School Diploma or GED and four years clerical or office experience, required. Demonstrated ability to type a minimum of 45 words per minute and 100 net data entry keystrokes per minute preferred. Completion of LOMA Select tests required. Passing score on LOMA Select tests required. Working knowledge of word processing and spreadsheet software required. Experience in the insurance industry preferred. Completion or active pursuit of Program in General Insurance (INS 21, 22,23) and Program in Supervisory Management 18 and 19 preferred. Valid driver's license preferred.

    Physical Requirements
    Lifting 0-20 lbs; Frequent (50-80%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Occasional (<20%)
    Driving; Rarely
    Pushing/Pulling; Frequent (50-80%)
    Manual Keying/Data Entry; Frequent (50-80%)
    Climbing; Rarely

    Nearest Major Market: Knoxville

    Job Segment: Claims, Insurance