Claims Support Specialist I

Date: Oct 12, 2019

Division or Field Office:

Kentucky Branch Office

Department of Position: Claims Department 

Work from:

Kentucky Branch Office

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

 

Position Summary

Under moderate supervision, performs basic clerical activities.

 

  • The selected candidate will work from our Kentucky Branch Office
  • The hours are 8:00am-4:30pm
Duties and Responsibilities

Performs general clerical and office duties, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and preparing items for destruction.

 

Greets, screens and directs visitors to appropriate personnel.

 

Generates, sorts and distributes automated form letters and processes checks.

 

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies
Ability To Maintain Composure
Detail Orientation
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Oral Communication
Planning And Organizing
Problem Analysis
Service Orientation
Stress Tolerance
Time Management
Writing Skills
Qualifications

High school diploma or GED required. Demonstrated ability to type a minimum of 35 words per minute and 80 net data entry keystrokes per minute preferred. Completion of LOMASelect tests required. Passing score on LOMASelect tests required. Office or general clerical experience preferred. Valid driver's license preferred.

 

All Employees with a telecommuting arrangement in which they consistently work remotely during part, or all, of their work schedule must have in their regular remote work location, access to business class internet service providing 3 megabytes (3 MBs) or more of bandwidth.  For this purpose, business class internet means internet service with a static IP address,  dedicated connections and guarantees or service level agreements (SLAs) addressing relevant performance characteristics.  The internet service bandwidth requirement is subject to revision from time to time based on the requirements of ERIE’s systems.

 

Physical Requirements
Lifting 0-20 lbs; Frequent (50-80%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Occasional (<20%)
Pushing/Pulling; Frequent (50-80%)
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely


Nearest Major Market: Lexington

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