Claims Support Specialist II

Date: Jun 30, 2024

Location: Lexington, KY, US, 40526

Company: Erie Insurance

Division or Field Office:

Kentucky Branch Office

Department of Position: Claims Department 

Work from:

Kentucky Claims Office
Salary Range:

$31,300.00 - $49,998.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Under minimal supervision, performs claims support and administrative activities for various disciplines.


  • This is an in office position located in our Lexington, KY Claims office
  • Ideal candidate will live with in a reasonable driving distance from the KY Claims office

Duties and Responsibilities

Performs support and administrative functions, including but not limited to preparing claims documents and information within established procedures and supports third party relationships and processes. 
Provides inbound and outbound phone support and responds to inquiries from customers, escalates as appropriate.  
Assists claims personnel with various activities.

Trains and mentors. 

Performs various system-related tasks; assists in resolving systems problems. 
Greets, screens, and directs visitors to appropriate personnel.
Assists with financial transactions within established procedures.

The first 5 duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Cultivates Innovation
Instills Trust
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes
Ensures Accountability
Detail Orientation
Information Management Skills
Job-Specific Knowledge


Minimum Required Education Equivalents

High School Diploma or equivalent and two years’ customer service in a professional setting, administrative, claims support or office experience, required. 

Associate degree or bachelor’s degree preferred.

Proficient knowledge of word processing, spreadsheet, email, and calendar scheduling software required. 

Ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred.

experience in the insurance industry and completion of insurance designations or course work preferred.

Travel for business and training required. 

Valid driver's license preferred.











Physical Requirements

Lifting/Moving 0-20 lbs; Frequent (50-80%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
Driving; Rarely
Pushing/Pulling/moving objects, equipment with wheels; Frequent (50-80%)
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
Climbing/accessing heights; Rarely

Nearest Major Market: Lexington