Claims Support Supervisor

Date: Jan 31, 2020

Division or Field Office:

Kentucky Branch Office

Department of Position: Claims Department 

Work from:

Kentucky Branch Office


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Supervises claims clerical personnel and oversees administrative functions for the claims function. Assists claims manager in developing and implementing programs for maximum utilization of clerical personnel, office services and equipment. Interviews, evaluates and hires claims clerical personnel. Performs varied administrative tasks for the branch office.

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees


Employee development as required. Evaluates claims clerical work methods, including analyzing the unit functions, work performed, methods and equipment used and personnel involved. Makes changes as needed. Assists in assessing needs and trends related to the claims clerical function. Develops and recommends short and long-range objectives.


Interviews, evaluates and hires claims clerical personnel as directed. Works in conjunction with Home Office human resources departments to process new hire/termination paperwork, administer employment testing, perform new hire training and document Employee changes as required.



Coordinates training of claims clerical Employees and other administrative branch office staff. Assigns work duties and performs follow up as necessary. Trains new claims clerical Employees to perform assigned duties as required.


Performs administrative duties in support of the claims managers and branch employees. Supports Employees in benefits and employment procedures.


Tracks and trends timekeeping for claims Employees at the field office. Maintains vacation schedules, records sick time, reviews Employee time and schedules overtime. Advises claims manager of any scheduling issues, in order to ensure proper staffing.


Coordinates the implementation and maintenance of company-wide programs at the branch office including health and wellness, continuing education and charitable giving.


Maintains and coordinates use of equipment, office supplies, furniture, and maintenance items. Contacts outside vendors, as needed, for repairs or branch office maintenance.


Acts as a liaison between Employees, management, Agents and the Home Office as required.


Coordinates training programs developed by Home Office.


Responds to claims-related inquiries from Agents.

Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Leadership Skills
Planning And Organizing
Problem Analysis
Service Orientation
Time Management

Minimum Required Education Equivalents

•Bachelor’s degree in business or related field and two years experience in claims processing operations or insurance operations; or

•Associate’s degree in business or related field and four years experience in claims processing operations or insurance operations; or

•High School Diploma or GED and six years’ experience in claims processing operations or insurance operations, required.


In-depth knowledge of related ERIE systems, or industry systems, required. Proficiency with word processing, spreadsheet and presentation software required. Occasional overnight travel required.

Physical Requirements
Climbing; Rarely
Driving; Occasional (<20%)
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Pushing/Pulling; Rarely

Nearest Major Market: Lexington

Job Segment: Claims, Testing, Insurance, Technology