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Senior Commercial Claims & Litigation Specialist

Date: Nov 22, 2022

Location: Lexington, KY, US, 30513

Company: Erie Insurance

Division or Field Office:

Claims Division

Department of Position: West Claims Region 

Work from:

Home within territory


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

•          Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.

•          Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.

•          A pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.

•          A 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.

•          Paid vacation, personal days, sick days, bereavement days and parental leave.

•          Career development, including a tuition reimbursement program for higher education and industry designations.

•          Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts, up to $12,500 a year.


Position Summary

Handles and/or directs the handling of highly complex and/or high exposure commercial liability and litigation claims and settles claims within level of authority.  At times may assist with other commercial claims when deemed necessary.



  • This is a remote, work from home position.
  • Successful candidate will ideally reside in Erie's West Region (IN, IL, TN, OH, WI, or KY) but hiring manager will consider any qualified candidate.
  • Must have or be willing to obtain KY license within 60 days of hire.

Duties and Responsibilities

Handles assigned claims involving complex and/or high exposure commercial liability and litigation and settles within authority. At times may also assist with other commercial claims when deemed necessary.


Reviews and evaluates claims to determine coverage and appropriate handling, exercising independent judgment and discretion in the decision-making process. Directs or conducts additional investigation. Refers to defense counsel or negotiates settlement of litigation claims when appropriate.


Assists counsel in defense of suits. Assists with discovery, attends depositions, directs further investigation and performs related duties. Makes recommendations regarding litigation when appropriate.


Reviews assigned claims in consultation with the defense counsel and Claims Examiner when Home Office files are involved. Determines appropriate course of action to resolve claim.


Attends arbitration, mediation, trial and other court functions as required. Assists defense counsel by evaluating witnesses and testimony to determine whether a claim should be brought to conclusion prior to verdict.


Duties and Responsibilities (cont'd if applicable)

Conducts and/or assists in the training of all claims handlers and serves as a resource for other claims handlers regarding commercial claim handling and litigation.


Participates in claims litigation audits.


Responds to claim complaints and inquiries from policyholders, claimants, insurance departments and agents.


Monitors utilization of Outside Counsel Guidelines by defense counsel. Assists in managing litigation expenses and ensures that defense counsel adheres to ERIE's billing guidelines. Maintains "Recommended Attorneys" list and suggests changes or additions based on  needs.


Assists manager in oversight of the unit as needed.



The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Detail Orientation
Cultivates Innovation
Instills Trust
Decision Quality
Information Management Skills
Values Diversity
Nimble Learning
Job-Specific Knowledge
Customer Focus
Optimizes Work Processes
Ensures Accountability


Bachelor’s degree and six years claim handling or related experience required, or;

Associates degree and eight years claim handling or related experience required, or;


High school diploma, or GED, and ten years claims handling or related experience required.


Completion of AIC, CPCU, SCLA or CIC designations preferred. Strong knowledge of commercial claims handling required. Strong knowledge of tort/contract law and insurance coverage required. Valid driver's license required. Overnight travel occasionally required. Appropriate license as required by state. Valid driver's license and good driving record required.

Physical Requirements

Climbing; Rarely
Driving; Often (20-50%)
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Pushing/Pulling; Occasional (<20%)

Nearest Major Market: Atlanta