Material Damage Inside Adjuster

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Date: Nov 6, 2024

Location: Mechanicsburg, PA, US, 17055

Company: Erie Insurance

Division or Field Office:

Harrisburg Branch Office
Department of Position: Claims Department 

Work from:

 Harrisburg Branch Office
Salary Range:

$48,371.00 - $77,269.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.
     

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

 

  • A PA Motor Vehicle Physical Damage Appraiser License or the willingness to obtain the license is required.
  • This is an in office position, eligible for ERIE's hybrid working schedule.
  • Good time management and organization skills preferred

 

The successful candidate will:

 

  • Primarily handle Direct Repair Program (DRP) assignments.
  • Work mainly traditional core hours but must be willing to work a flexible schedule that could include non-traditional service hours. 
  • Have or be willing to obtain/maintain all required licensing and continuing education requirements for licensing.  PA state license is required for this position.  Additional licensure may be required.  Assistance in obtaining the required licensing will be provided subject to certain restrictions.

Position Summary

Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority

Duties and Responsibilities

 

  • Makes arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.
  • Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.
  • Handles all material damage claims, which may include drive-in assignments, as assigned. Performs desk review of repair estimates when required.
  • Monitors and supports Direct Repair Program (DRP) when required.
  • Distinguishes cause of damage for appropriate policy coverage. Evaluates and settles total losses when necessary.
  • Issues settlement checks and keeps appropriate records.
  • Responds to Policyholders and claimants as directed regarding service issues or complaints.
  • Establishes rapport with Agents and claims adjusters.
  • Attends appropriate training sessions.
  • At the request of Underwriting, evaluates antique and classic cars for coverage value.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

The first seven duties listed are the functions identified as essential to the job. Essential functions are those jobs duties that must be performed in order for the job to be accomplished.

Competencies

  • Values Diversity
  • Nimble Learning
  • Self-Development
  • Collaborates
  • Information Management Skills
  • Customer Focus
  • Cultivates Innovation
  • Job-Specific Knowledge
  • Optimizes Work Processes
  • Instills Trust
  • Ensures Accountability
  • Decision Quality

Qualifications


Minimum Educational and Experience Requirements

  • High school diploma, or GED, required. 
  • Two years of experience in body shop or general claims handling OR completion of formal ERIE training program, required. 


Additional Experience

  • Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. 
  • Estimate writing experience preferred. 


Designations and/or Licenses

  • Completion of General Insurance program preferred. 
  • Willingness to obtain and maintain required licenses. 
  • Valid driver’s license and good driving record preferred.

Physical Requirements

  • Lifting/Moving 0-20 lbs; Occasional (<20%)
  • Lifting/Moving 20-50 lbs; Occasional (<20%)
  • Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
  • Driving; Occasional (<20%)
  • Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
  • Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
  • Climbing/accessing heights; Rarely


Nearest Major Market: Harrisburg