Claims Support Specialist I

Date: Mar 16, 2019

Location: Media, PA, US, 19063

Job requisition: 13230
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Division or Field Office:

Philadelphia Claims Office

Department of Position: Claims Department 

Work from:

Philadelphia Claims Office

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

 

Position Summary

Under moderate supervision, performs basic clerical activities.

  • Hours for this position are: 9:00 a.m. - 5:30 p.m. 

Duties and Responsibilities

Performs general clerical and office duties, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and preparing items for destruction. Experience with Microsoft Office preferred. 

 

Greets, screens and directs visitors to appropriate personnel.

 

Generates, sorts and distributes automated form letters and processes checks.

 

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Ability To Maintain Composure

Detail Orientation

Developing And Maintaining Relationships

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Oral Communication

Planning And Organizing

Problem Analysis

Service Orientation

Stress Tolerance

Time Management

Writing Skills

Qualifications

High school diploma or GED required. Demonstrated ability to type a minimum of 35 words per minute and 80 net data entry keystrokes per minute preferred. Completion of LOMASelect tests required. Passing score on LOMASelect tests required. Office or general clerical experience preferred. Valid driver's license preferred.

 

All Employees with a telecommuting arrangement in which they consistently work remotely during part, or all, of their work schedule must have in their regular remote work location, access to business class internet service providing 3 megabytes (3 MBs) or more of bandwidth.  For this purpose, business class internet means internet service with a static IP address,  dedicated connections and guarantees or service level agreements (SLAs) addressing relevant performance characteristics.  The internet service bandwidth requirement is subject to revision from time to time based on the requirements of ERIE’s systems.

 

Physical Requirements

Lifting 0-20 lbs; Frequent (50-80%)

Lifting 20-50 lbs; Occasional (<20%)

Lifting Over 50 lbs; Occasional (<20%)

Driving; Occasional (<20%)

Pushing/Pulling; Frequent (50-80%)

Manual Keying/Data Entry; Frequent (50-80%)

Climbing; Rarely


Nearest Major Market: Philadelphia

Job Segment: Telecom, Telecommunications, Claims, Technology, Insurance

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