IT Analyst

Date: Jul 11, 2020

Division or Field Office:

Business Apps & Sprt Division

Department of Position: Claims Tech Department 

Work from:

Millcreek, PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.

Coordinates transitions to new vendors, new business or technical processes, new technology or significant changes to current technology. Implements changes that will affect business or technical processes with a moderate to high impact for stakeholders and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control

We’re looking for a talented and motivated business analyst to join our team. ERIE’s Claims technology department is currently working on an innovative, exciting claims application (Guidewire).  Supporting the business processes within this system is vital to Claims operations. ERIE IT is an organization built on quality, teamwork and going the extra mile. As a business analyst in ERIE’s Claims technology department, you will help make it easier for our employees to utilize ERIE Claim Center to help our customers in their darkest hours. This position is focused on leading the problem investigation, triage and defect resolution process for the Erie Claim Center in support of the Claims Operations team.


The following are additional preferred qualifications and experience for this role:


  • Claims processing knowledge
  • Ability to lead problem triaging, investigation and defect resolution
  • Monitoring of an application’s health and the various control points
  • A passionate, persistent and creative person who wants to get things done
Duties and Responsibilities

Analyzes business or technical processes with a moderate to high impact for stakeholders.


Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transitional changes.


Utilizes technical guidance received from leaders and higher-level peers to address complex problems and projects. 


Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system).


Ensures actions are in alignment with enterprise strategies.


Participates in the execution and implementation of solutions.


Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.

Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Influencing Skills
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Service Orientation
Time Management
Using Tables And Graphs

Minimum Educational Requirements and Experience Equivalencies: • Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or • Associate's degree in a technical field, plus four years' related experience; or • High school diploma plus six years' related experience.

Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Driving; Occasional (<20%)
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely

Nearest Major Market: Erie

Job Segment: Claims, Business Analyst, User Experience, Business Intelligence, Insurance, Technology