Property Adjuster I

Date: Oct 8, 2020

Division or Field Office:

Kentucky Branch Office

Department of Position: Claims Department 

Work from:

Home in Kentucky


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Exercises independent discretion or judgment in handling property claims within designated level of authority. Also responsible for servicing assigned territory and may handle litigated claims.


  • This is a remote/work from home position and a company car will be provided.
  • The successful candidate will work from home in Paducah, Murray or surrounding areas. 
  • Candidates may be considered for Property Adjuster I or Property Adjuster II based on qualifications.
Duties and Responsibilities

Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates. Evaluates and makes recommendations regarding coverage of claims.


Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.


Documents claim files and submits final report to file for closure.


Identifies subrogation situations and initiates appropriate action.


Services assigned territory and brings assigned claims to conclusion.


Interacts with Agents and district sales managers on matters of mutual concern.


Handles property claims involving damages or coverage. May handle litigated claims, including negotiating with plaintiff attorney, or coordinates litigation with defense counsel as required.


Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.


Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.


Successfully completes Technical Learning Center Training within one year of hire date.


Participates on Catastrophe Team when required.

Ability To Learn And Follow Procedures
Ability To Maintain Composure
Ability to Manage Complexity
Decision Making
Developing And Maintaining Relationships
Influencing Skills
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Service Orientation
Stress Tolerance
Time Management

Minimum Required Education Equivalents:

•High School Diploma or GED and two years of related experience required; or
•High School Diploma or GED and successful completion of Smart Start Training Program required; or
•Bachelor’s Degree required


Willingness to pursue and complete Technical Learning Center Training required. Successful completion of AIC 33 and AIC 35 preferred. Incumbent must live in territory assigned unless a change is approved by the company. Position requires incumbent to serve on catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Willingness to obtain and
maintain any required licenses. Valid driver’s license and good driving record required.


Physical Requirements
Lifting 0-20 lbs; Often (20-50%)
Lifting 20-50 lbs; Often (20-50%)
Lifting Over 50 lbs; Often (20-50%)
Driving; Frequent (50-80%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Moderate (30-40%)

Nearest Major Market: Paducah

Job Segment: Adjuster, Claims, Law, Insurance, Legal