Claims Supervisor

Date: May 19, 2023

Location: Parkersburg, WV, US, 26101

Company: Erie Insurance

Division or Field Office:

West Virginia Branch Office

Department of Position: Claims Department 

Work from:

Salary Range:

$74,622.00 - $119,202.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims.


  • This position will oversee Material Damage
  • This is a remote, work from home position in West Virginia
  • The selected candidate will ideally live in close proximity to the West Virginia Branch office
  • Good time management and organization skills preferred

Duties and Responsibilities

Manages overall operations of designated area of authority.   Interviews, hires, trains, and directs personnel.  Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Reviews claims on a regular basis in accordance with company policy. When appropriate, set up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required. Takes action as necessary.

Reviews claim correspondence and provides counsel on further action. 

Resolves coverage or unusual questions within designated authority.  Conducts related research as necessary.

Maintains and applies a working knowledge of adjuster’s files. Maintains knowledge of statutory laws.

Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.  

Handles claim complaints and inquiries. 

Assists Claim Manager and may act on his/her behalf as necessary.

Where applicable receives and directs processing of legal papers served upon ERIE involving claims action. Also directs activities of outside legal counsel as required.

Where applicable, assists in preparation for trial procedures where applicable.  Attends pre-trial functions and trials as necessary. 

Where applicable, directs salvage disposal, reviews reports, payments and buyers. Negotiates with salvage action and salvage yards on behalf of the company. 

The first five duties listed are functions identified as essential to the job.   Essential functions are those job duties that must be performed in order for the job to be accomplished. 

This position description in no way states or implies that these are the only duties to be performed by the incumbent.  Employees are required to follow any other job -related instruction and to perform any other duties as required by their supervisor or as becomes evident.


Collaborates (Leader)
Cultivates Innovation (Leader)
Customer Focus (Leader)
Decision Quality (Leader)
Develops Talent (Leader)
Drives vision and purpose (Leader)
Ensures Accountability (Leader)
Instills Trust (Leader)
Nimble Learning (Leader)
Persuades (Leader)
Plans and Aligns (Leader)
Values Diversity (Leader)
Self-development (Leader)
Optimizes Work Processes (Leader)


High school diploma or GED required. Bachelor's degree preferred. Six years of discipline specific claims adjusting experience, or experience in a Claims leadership role required. In depth knowledge of estimating software preferred. Completion of Associate in Claims (AIC) designation preferred. Willingness to obtain and maintain any required licenses. Valid driver's license where required. Where applicable, the position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Often (20-50%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely

Nearest Major Market: Marietta