Inside Claims Supervisor

Date: May 26, 2023

Location: Parkersburg, WV, US, 26101

Company: Erie Insurance

Division or Field Office:

Customer Service Division

Department of Position: Zone Operations Dept 

Work from:

Parkersburg Branch Office, WV - Hybrid 
Salary Range:

$74,622.00 - $119,202.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Supervises, trains, and monitors the activities of assigned inside claims representatives, claims facilitators and other claims personnel.


The selected candidate will report to our Parkersburg Branch office in a hybrid office/remote arrangement to be coordinated with the hiring supervisor.  The selected candidate must obtain appropriate licensing.

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Reviews files of claims personnel as necessary. Checks for coverage, adequate reserves and acts as a resource for answering claims questions.

Reviews claims correspondence and counsels claims personnel on further action as necessary. Provides additional services as required.

Establishes and monitors appropriate workflow and coordinates with branch offices.

Responds to inquiries from state insurance departments, Agents, branch personnel and Policyholders.

Reviews claims in process on a regular basis, according to review system. Takes action as necessary.

Maintains and applies a working knowledge of inside claims representatives and claims facilitator's files and assures compliance with procedures for a central operation.

Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.

Duties and Responsibilities (cont'd if applicable)

Assists and supports catastrophic loss handling through mobilization and coordination of central claims personnel. Develops workflow table when necessary.

Monitors phone system capabilities for correct usage by Employees and identifies areas for improvement.

Receives and directs processing of legal papers served upon Policyholders involving claims action.

Maintains knowledge of negligence laws, claims handling practices and statutes for several different states.

Makes recommendations to and participates with claims manager in developing and evaluating claims procedures. Assists claims manager and may act on his/her behalf as necessary.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


Education Equivalents High school diploma or GED and five years of previous claims handling experience required; or Associate's degree and three years of related claims handling experience required; or Bachelor's degree and two years of related claims handling experience required. Supervisory experience preferred. Completion of Associate in Claims (AIC) designation preferred. Appropriate license as required by state. Valid driver's license required.

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (<20%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
Driving; Occasional (<20%)
Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
Climbing/accessing heights; Rarely

Nearest Major Market: Marietta