Inside Claims Supervisor

Date: Nov 18, 2020

Location: Parkersburg, WV, US, 26102

Job requisition: 19122
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Division or Field Office:

Customer Service Division

Department of Position: Zone Operations Dept 

Work from:

West Virginia Branch Office


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Supervises, trains, and monitors the activities of assigned inside claims representatives, claims facilitators and other claims personnel.

  • <span style="font-family:"Calibri",sans-serif">Successful candidate will work from the West Virginia Office once we return.

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Reviews files of claims personnel as necessary. Checks for coverage, adequate reserves and acts as a resource for answering claims questions.

Reviews claims correspondence and counsels claims personnel on further action as necessary. Provides additional services as required.

Establishes and monitors appropriate workflow and coordinates with branch offices.

Responds to inquiries from state insurance departments, Agents, branch personnel and Policyholders.

Reviews claims in process on a regular basis, according to review system. Takes action as necessary.

Maintains and applies a working knowledge of inside claims representatives and claims facilitator's files and assures compliance with procedures for a central operation.

Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.

Duties and Responsibilities (cont'd if applicable)

Assists and supports catastrophic loss handling through mobilization and coordination of central claims personnel. Develops workflow table when necessary.

Monitors phone system capabilities for correct usage by Employees and identifies areas for improvement.

Receives and directs processing of legal papers served upon Policyholders involving claims action.

Maintains knowledge of negligence laws, claims handling practices and statutes for several different states.

Makes recommendations to and participates with claims manager in developing and evaluating claims procedures. Assists claims manager and may act on his/her behalf as necessary.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


Education Equivalents High school diploma or GED and five years of previous claims handling experience required; or Associate's degree and three years of related claims handling experience required; or Bachelor's degree and two years of related claims handling experience required. Supervisory experience preferred. Completion of Associate in Claims (AIC) designation preferred. Appropriate license as required by state. Valid driver's license required.

Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Occasional (<20%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely

Nearest Major Market: Marietta

Job Segment: Claims, Compliance, Insurance, Legal