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Claims Facilitator

Date: Aug 31, 2021

Location: Raleigh, NC, US, 27518

Company: Erie Insurance

Division or Field Office:

Customer Service Division

Department of Position: Zone Operations Dept 

Work from:

Raleigh Claims Office


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Under minimal supervision, settles routine claims within limits of authority.

  • Hours for the position are flexible at the business need.  Some Saturdays and/or evening extended hours during the week.

Duties and Responsibilities

Processes first party automobile, third party clear liability automobile and low severity propertyclaims within limits of authority. Contacts Policyholders and/or claimants, verifies coverage, sets reserves, requests claim checks and settles claims.


Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.


Handles inquiries from Policyholders, Agents,  insurance carriers,claimants and others.


Enters loss information into claims system.

Prepares correspondence, forms and related materials.


Reviews all pending claims/activities on a regular basis.


The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.




Ability to Manage Complexity
Detail Orientation
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Oral Communication
Planning And Organizing
Service Orientation
Time Management


Educational Equivalents


High school diploma or GED and one year of related claims handling or customer service experience required; or

Bachelor's degree required.


Pursuit of general insurance education preferred. Ability to obtain  license as required by state within 90 days of employment in role.  Position requires incumbents to provide support for property claims during periods of heavy volume.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Rarely
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely

Nearest Major Market: Raleigh