Property Claims Supervisor

Date: Nov 21, 2019

Division or Field Office:

Raleigh Branch Office

Department of Position: Claims Department 

Work from:



At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Supervises, trains and monitors the activities of assigned property claims adjusters and other claims personnel.


  • This is NOT a work from home position.  The candidate will be required to work in the Raleigh Branch Office.
  • The candidate is required to have a North Carolina license or be willing to obtain one within 60 days.
Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.


When appropriate, sets up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required.


Reviews claim correspondence and provides counsel on further action.


Maintains and applies a working knowledge of adjuster's files.


Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.


Reviews claims in process on a regular basis according to diary system and at other appropriate times. Takes action as necessary.


Makes recommendations to and participates with claims manager in developing and evaluating claims procedures.


Receives and directs processing of legal papers served upon Policyholders involving claims action. Also directs activities of outside legal counsel as required.


Assists in preparation for trial procedures. Attends pre-trial functions and trials as necessary.


Assists claims manager and may act on his/her behalf as necessary.

Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Leadership Skills
Planning And Organizing
Problem Analysis
Service Orientation
Time Management

High school diploma or GED required. Bachelor's degree preferred. Six years of previous property claims adjusting experience, or experience as a Claims Supervisor required. In depth knowledge of estimating software required. Completion of Associate in Claims (AIC) designation preferred. Appropriate license as required by state. Valid driver's license required. The position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Often (20-50%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely

Nearest Major Market: Raleigh

Job Segment: Claims, Adjuster, Insurance