Property Claims Supervisor

Date: Feb 17, 2021

Location: Raleigh, NC, US, 27518

Job requisition: 22141
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Division or Field Office:

Raleigh Branch Office

Department of Position: Claims Department 

Work from:



At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees.  Please note there may be delays in our hiring process.


Supervises, trains and monitors the activities of assigned property claims adjusters and other claims personnel.


  • The candidate will report to the Raleigh Branch Office


Duties and Responsibilities

  • Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.


  • Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.


  • Maintains and applies a working knowledge of adjuster's files.


  • Reviews claims in process on a regular basis according to diary system and at other appropriate times. Takes action as necessary.


  • When appropriate, sets up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required.


  • Reviews claim correspondence and provides counsel on further action.


  • Makes recommendations to and participates with claims manager in developing and evaluating claims procedures.


  • Receives and directs processing of legal papers served upon Policyholders involving claims action. Also directs activities of outside legal counsel as required.


  • Assists in preparation for trial procedures. Attends pre-trial functions and trials as necessary.


  • Assists claims manager and may act on his/her behalf as necessary.


Collaborates (Leader)
Self-development (Leader)
Customer Focus (Leader)
Instills Trust (Leader)
Persuades (Leader)
Drives vision and purpose (Leader)
Decision Quality (Leader)
Cultivates Innovation (Leader)
Nimble Learning (Leader)
Develops Talent (Leader)
Plans and Aligns (Leader)
Ensures Accountability (Leader)


  • High school diploma or GED required.
  • Bachelor's degree preferred.
  • Six years of previous property claims adjusting experience, or experience as a Claims Supervisor required.
  •  In depth knowledge of estimating software required.
  • Completion of Associate in Claims (AIC) designation preferred. Appropriate license as required by state.
  • Valid driver's license required.
  • The position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Often (20-50%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely

Nearest Major Market: Raleigh

Job Segment: Claims, Adjuster, Insurance