Senior IT Administrator (Unified Communications) - Remote

Date: May 24, 2021

Location: Remote, PA, US, 16530

Job requisition: 23481
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Division or Field Office:

Information Technology Division

Department of Position: Infrastructure Admn & Ops Dept 

Work from:

Remote within ERIE's Footprint

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

 

Position Summary

Performs administration of networks, systems and databases which affect critical enterprise platforms that cross the organization and that impact a significant number of stakeholders. May develop complex, enterprise wide solutions and/or introduce new vendor relationships and/or new technology. May perform duties in one or more of the following disciplines: Database System Network Middleware
 

  • Candidates may be given consideration to work full time remote within any of the 12 states of ERIE's operating footprint. (PA, NY, MD/DC, NC, VA, WV, TN, WI, IL, IN, OH, KY).
  • Travel may be required based on specific business needs at times.

 

Preferred experience & Skills include:

  • Packet Capture Utilities
  • SIP Messaging & Ability to troubleshoot voice calls
  • Vendor Engagement
  • Basic Network Functions (NAT, DNS, TFTP, FTP, Routing)
  • Knowledge in QOS is a plus
  • Server Administration
  • Creating Procedures & Testing Scripts
  • Knowledge in programming languages
  • Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep within one or two technologies and basic across other platforms.
  • Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
  • Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities
  • Analyzes requests for technology changes and customization by consulting with end-user and other IT disciplines to determine requirement. Assesses system impact of proposed changes and makes recommendations that ensure consistency with existing system standards and future system implementation goals.

Duties and Responsibilities

  • Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep in multiple technologies and/or platforms and seeks root cause analysis in related domains. Completes projects/outcomes of high complexity.
  • Installs new network server hardware and other devices. Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
  • Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities.
  • Ensures maintenance of system, tracks systems performance regularly and identifies performance issues and tuning opportunities; recommends improvements where applicable.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Participates as a team member and contributes to team projects. Mentors less senior staff members and provides peer review and technical oversight.
  • Assists in setting technical direction and strategy; provides insight to help inform leaders.
  • The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
  • This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Competencies

Ability To Learn And Follow Procedures
Ability to Manage Complexity
Coding And Converting
Decision Making
Developing And Maintaining Relationships
Influencing Skills
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Proofing Text And Numbers
Resourcefulness
Service Orientation
Time Management
Using Tables And Graphs

Qualifications

  • Bachelor's degree in IT, MIS, Business or related field, plus five years' related experience, or;
  • Associate's degree in a technical field, plus seven years' related experience, or;
  • High School Diploma plus nine years' related experience

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Driving; Occasional (<20%)
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely


Nearest Major Market: Erie

Job Segment: Consulting, Database, Middleware, Testing, Technology