Material Damage Supervisor

Date: Jul 31, 2020

Division or Field Office:

Richmond Branch Office

Department of Position: Claims Department 

Work from:



At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Assists the claims manager or Senior Material Damage Supervisor in overseeing the Material Damage Section and handling material damage claims.

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.


  • This is a remote, work from home position.
  • The candidate will live in or move to the Richmond Branch territory.
Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.


Reviews claim correspondence and provides counsel on further action.


Reviews claims in process on a regular basis and takes appropriate follow-up or closing action.


Directs salvage disposal, reviews reports, payments and buyers. Negotiates with salvage auctions and salvage yards on behalf of the company.


Handles material damage claims complaints and inquiries.


Reviews production results and field office procedures with the Senior Material Damage Supervisor or claims manager to assess adjuster performance and compliance. Implements and monitors related systems and procedures as required.


Maintains working knowledge of material damage adjusters' files.


Assists in handling the maintenance and disposal of company-owned vehicles.


Assists in training branch claims personnel and provides material damage expertise and service to Agents.


Acts on behalf of the Senior Material Damage Supervisor in the incumbent's absence.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident


The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Leadership Skills
Planning And Organizing
Problem Analysis
Service Orientation
Time Management

High school diploma, or equivalent, required. Two to three years of previous experience in an auto body shop, including writing estimates, or equivalent, required. Three years of previous experience in material damage appraisal work, experience as a Claims Supervisor, or equivalent, required. Appropriate license as required by state. Some previous supervisory experience preferred. Position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Valid driver's license and the ability to operate a motor vehicle.

Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Occasional (<20%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely

Nearest Major Market: Richmond

Job Segment: Claims, Insurance