Property Claims Supervisor

Date: Feb 19, 2019

Location: Richmond, VA, US, 23173

Job requisition: 13231
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Division or Field Office:

Richmond Branch Office

Department of Position: Claims Department 

Work from:

Rochmond Branch or remote in Virginia


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Supervises, trains and monitors the activities of assigned property claims adjusters and other claims personnel.


Candidates may be considered to work in the Richmond Branch or remote in Virginia.

Duties and Responsibilities

  • Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
  • When appropriate, sets up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required.
  • Reviews claim correspondence and provides counsel on further action.
  • Maintains and applies a working knowledge of adjuster's files.
  • Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.
  • Reviews claims in process on a regular basis according to diary system and at other appropriate times. Takes action as necessary.
  • Makes recommendations to and participates with claims manager in developing and evaluating claims procedures.
  • Receives and directs processing of legal papers served upon Policyholders involving claims action. Also directs activities of outside legal counsel as required.
  • Assists in preparation for trial procedures. Attends pre-trial functions and trials as necessary.
  • Assists claims manager and may act on his/her behalf as necessary.
  • Competencies

    Ability To Learn And Follow Procedures

    Ability to Manage Complexity

    Business Acumen

    Decision Making

    Developing And Maintaining Relationships

    Information Management Skills

    Interpersonal Communication

    Job-Specific Knowledge

    Leadership Skills

    Planning And Organizing

    Problem Analysis

    Service Orientation

    Time Management


    High school diploma or GED required. Bachelor's degree preferred. Six years of previous property claims adjusting experience required. In depth knowledge of estimating software required. Completion of Associate in Claims (AIC) designation preferred. Appropriate license as required by state. Valid driver's license required. The position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

    Physical Requirements

    Lifting 0-20 lbs; Occasional (<20%)

    Lifting 20-50 lbs; Occasional (<20%)

    Lifting Over 50 lbs; Occasional (<20%)

    Driving; Often (20-50%)

    Pushing/Pulling; Occasional (<20%)

    Manual Keying/Data Entry; Often (20-50%)

    Climbing; Rarely

    Nearest Major Market: Richmond

    Job Segment: Claims, Adjuster, Insurance

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