Catastrophe Property Adjuster

Date: Aug 27, 2019

Division or Field Office:

Roanoke Branch Office

Department of Position: Claims Department 

Work from:

Home in Virginia


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Exercises independent discretion or judgment in handling all types of catastrophe property claims. Also assists assigned field office when not on catastrophe deployment in handling day to day property claims.


*This position is being reposted*

This is a work from home position and a company car will be provided.

The successful candidate will live in Roanoke, Amherst, Appomattox, Bedford, Campbell, Franklin, Henry, Botetourt, Rockingham, Augusta, Nelson, Rockbridge, and or surrounding areas (Roanoke/Waynesboro Office territories)

Duties and Responsibilities

  • Establishes immediate contact with Policyholders regarding their loss, driving to site of damage within assigned territory or other if required.
  • Sets and manages adequate reserves within designated authority.
  • Properly identifies and assesses damage. Determines liability and total value of claim.
  • Prepares a proper estimate relating to the identified damages and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder.
  • Properly documents claim files with all activities and submits final report to file for closure.
  • Determines or declines payment and issues checks as required. Negotiates claims with plaintiff attorneys when necessary.
  • Assigns and supervises the handling of property losses by independent adjusters when necessary. Advises claims adjusters regarding handling of claims.
  • Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department.
  • Assists assigned field office(s) as necessary when not on Catastrophe Duty; brings assigned property claims to conclusion.
  • Provides monthly operational maintenance of the Sprinter Van attached to the office where the CAT adjuster is domiciled.
  • The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


Ability To Learn And Follow Procedures

Ability To Maintain Composure

Ability to Manage Complexity

Influencing Skills

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Planning And Organizing

Problem Analysis

Service Orientation

Stress Tolerance

Time Management

Decision Making

Developing And Maintaining Relationships


High school diploma or equivalent required. Five years of previous experience in residential and/or commercial property claims handling, to include strong technical knowledge of structural damage repair and valuation techniques, or equivalent, required. Haag Certification or willingness to pursue, required.


Successful completion of an accepted property estimating training program or five years of previous experience in construction required. Successful completion of Associate in Claims (AIC) program preferred. Proficiency with estimating software (preferably Symbility) or equivalent, preferred. Appropriate license as required by state. Valid driver’s license and good driving record required. Incumbent must live in the territory assigned unless a change is approved by the company. Position requires the incumbent to serve on the Catastrophe Team as a first responder which will include frequent travel on short notice to other locations for periods in excess of two consecutive weeks.

Physical Requirements

Lifting 0-20 lbs; Often (20-50%)

Lifting 20-50 lbs; Often (20-50%)

Lifting Over 50 lbs; Often (20-50%)

Driving; Frequent (50-80%)

Pushing/Pulling; Occasional (<20%)

Manual Keying/Data Entry; Often (20-50%)

Climbing; Moderate (30-40%)

Nearest Major Market: Roanoke

Job Segment: Adjuster, Claims, Liability, Compliance, Insurance, Legal