Claims Manager

Date: Apr 24, 2024

Location: Rochester, NY, US, 14623

Company: Erie Insurance

Division or Field Office:

New York Branch Office

Department of Position: Claims Department 

Work from:

New York Branch Office
Salary Range:

$100,251.00 - $160,141.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Manages the activities of assigned supervisors and personnel for one or multiple lines of business. Also develops, implements and maintains workflow, claims processes and new systems.


  • This Is an in office position working from the Rochester, NY Branch
  • Ideal candidate will live within a reasonable driving distance from the Rochester, NY Office
  • Ideal Candidate will have experience in Multi-line business (Material Damage, property, liability) management

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Reviews claims correspondence and maintains working knowledge of files and reserves as necessary. Counsels claims personnel on further activity.

Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.

Responds to claim complaints and inquiries from Policyholders and claimants.

Assists the VP, Field Claims in the supervision of various claims processes and procedures.

Makes recommendations to and participates with claims manager in developing and evaluating claims procedures.

Ensures proper staffing. Coordinates vacations, meetings, seminars and other related activities.

Evaluates and monitors equipment needs of the field office. Works to acquire items essential to claims operations.

Interacts with branch management and Agents and assists or acts on behalf of the VP, Field Claims when necessary.

Duties and Responsibilities (cont'd if applicable)

Where applicable, directs salvage disposal. Review reports, payments and buyers and negotiates salvage contracts.

Where applicable, approves stated value appraisals.

The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Collaborates (Leader)
Self-development (Leader)
Customer Focus (Leader)
Instills Trust (Leader)
Persuades (Leader)
Decision Quality (Leader)
Drives vision and purpose (Leader)
Cultivates Innovation (Leader)
Nimble Learning (Leader)
Develops Talent (Leader)
Plans and Aligns (Leader)
Values Diversity (Leader)
Ensures Accountability (Leader)
Optimizes Work Processes (Leader)


High school diploma, or GED, required. Bachelor's degree preferred. Seven years of claims adjusting experience, or related experience, required. Completion of Associate in claims (AIC) designation preferred. Claims supervisory experience preferred. Willingness to obtain and maintain any required licenses. Valid driver's license required. Where applicable, the position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.





Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (<20%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
Driving; Often (20-50%)
Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
Climbing/accessing heights; Rarely

Nearest Major Market: Rochester