Material Damage Inside Adjuster I

Date: Aug 1, 2019

Location: Rochester, NY, US, 14623

Job requisition: 14250
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Division or Field Office:

New York Branch Office

Department of Position: Claims Department 

Work from:

NY Branch Office (Rochester)

Position Summary

Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.

  • Applicants may be hired at level I or II, based on qualifications.  
Duties and Responsibilities
  • Handles all material damage claims, which may include drive-in assignments, as assigned. Performs desk review of repair estimates when required.
  • Makes arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.
  • Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.
  • Distinguishes cause of damage for appropriate policy coverage. Evaluates and settles total losses when necessary.
  • Issues settlement checks and keeps appropriate records.
  • Monitors and supports Direct Repair Program (DRP) when required.
  • Establishes rapport with Agents and claims adjusters.
  • Responds to Policyholders and claimants as directed regarding service issues or complaints.
  • Attends appropriate training sessions.
  • At the request of Underwriting, evaluates antique and classic cars for coverage value.
  • Competencies
    Ability To Learn And Follow Procedures
    Ability to Manage Complexity
    Decision Making
    Developing And Maintaining Relationships
    Information Management Skills
    Interpersonal Communication
    Job-Specific Knowledge
    Oral Communication
    Planning And Organizing
    Problem Analysis
    Service Orientation
    Time Management
    Qualifications

    High school diploma, or GED, required. Two years of experience in body shop or insurance claims adjusting OR completion of ERIE’s Smart Start Program, required. Estimate writing experience preferred. Completion of General Insurance program preferred. Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Willingness to obtain and maintain required licenses. Valid driver’s license and good driving record preferred.

    Physical Requirements
    Lifting 0-20 lbs; Occasional (<20%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Occasional (<20%)
    Driving; Occasional (<20%)
    Pushing/Pulling; Occasional (<20%)
    Manual Keying/Data Entry; Often (20-50%)
    Climbing; Rarely


    Nearest Major Market: Rochester

    Job Segment: Underwriter, Adjuster, Claims, Insurance

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