Claims Support Specialist I

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.

Under moderate supervision, performs basic clerical activities.

• Performs general clerical and office duties, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and preparing items for destruction.
• Greets, screens and directs visitors to appropriate personnel.
• Generates, sorts and distributes automated form letters and processes checks.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

• High school diploma or GED required.
• Demonstrated ability to type a minimum of 35 words per minute and 80 net data entry keystrokes per minute preferred.
• Completion of LOMASelect tests required.
• Passing score on LOMASelect tests required.
• Office or general claims support experience preferred. 
• Working knowledge of word processing and spreadsheet software required. 
• Valid driver's license preferred.

All Employees with a telecommuting arrangement in which they consistently work remotely during part, or all, of their work schedule must have in their regular remote work location, access to business class internet service providing 3 megabytes (3 MBs) or more of bandwidth.  For this purpose, business class internet means internet service with a static IP address,  dedicated connections and guarantees or service level agreements (SLAs) addressing relevant performance characteristics.  The internet service bandwidth requirement is subject to revision from time to time based on the requirements of ERIE’s systems.