Material Damage Adjuster I

Date: Sep 17, 2020

Division or Field Office:

New York Branch Office

Department of Position: Claims Department 

Work from:

Home in northern NY (Potsdam and surrounding areas)


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary


Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.


Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.

  • This position is being reposted; candidates who have applied already do not need to reapply.  
  • The candidate will work from home in northern New York (targeting as far west as Watertown, through Potsdam, and as far east as Plattsburgh).
  • Candidates with above minimum qualifications may be considered for a Material Damage Adjuster II position.  The number of years and scope of experience determine level.
  • NY Adjuster License required.
  • A company car will be provided.
Duties and Responsibilities
  • Handles all material damage claims as assigned.
  • Makes arrangements with repair shops, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.
  • Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.
  • Distinguishes cause of damage for appropriate policy coverage.
  • Issues settlement checks and keeps appropriate records.
  • Establishes rapport with Agents and claims adjusters.
  • Contacts Policyholders and claimants regarding complaints stemming from original adjustment.
  • Attends appropriate training sessions.
  • At the request of Underwriting, evaluates antique and classic cars for coverage value.
  • Competencies
    Ability To Learn And Follow Procedures
    Ability to Manage Complexity
    Arithmetic Computation
    Decision Making
    Developing And Maintaining Relationships
    Information Management Skills
    Interpersonal Communication
    Job-Specific Knowledge
    Numerical Reasoning
    Oral Communication
    Planning And Organizing
    Problem Analysis
    Service Orientation
    Time Management

    High school diploma, or GED, required. Two years of experience in body shop or insurance claims adjusting, including estimate writing OR completion of ERIE’s Smart Start Program, required. Completion of General Insurance program preferred. Incumbent must live in territory assigned unless a change is approved by the company. Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Willingness to obtain and maintain any required licenses. Valid driver’s license and good driving record required.

    Physical Requirements
    Lifting 0-20 lbs; Occasional (<20%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Occasional (<20%)
    Driving; Frequent (50-80%)
    Pushing/Pulling; Frequent (50-80%)
    Manual Keying/Data Entry; Often (20-50%)
    Climbing; Rarely

    Nearest Major Market: Massena

    Job Segment: Adjuster, Underwriter, Claims, Insurance