Uninsured/Underinsured Claims Specialist

Date: Feb 13, 2020

Division or Field Office:

Pittsburgh Branch Office

Department of Position: Claims Department 

Work from:



At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Exercises independent discretion or judgment in handling uninsured motorist (UM) and/or underinsured motorist (UIM) claims. Also assists or acts on behalf of the claims supervisor when required.


  • Successful candidate will ideally live in the Pittsburgh Branch footprint and work from home
Duties and Responsibilities

Establishes contact with Policyholders and claimants, and Attorneys. Conducts  coverage investigations, liability investigations as needed and evaluates UM/UIM bodily injury claims.  Makes recommendations on coverage and UM/UIM bodily injury values.


Sets and maintains reserves within designated authority.


Obtains recorded statements from Policyholders and Claimants to address liability and coverage concerns.


Reviews and analyzes extensive medical records when evaluating UM/UIM bodily injury claims.  Negotiates settlements with Plaintiffs’ Attorneys and unrepresented Policyholders and Claimants.


Handles litigated files wherein Erie Insurance is the named defendant.  When necessary, attends depositions, arbitrations, mediations, court proceedings and trials.  Out of state travel is sometimes required.  Works closely with defense counsel during the litigation process.  Makes recommendations to the Supervisor and Home Office Examiner on how to proceed. 


Identifies subrogation opportunities and assigns claim to the Subrogation Department.


Documents claim files accordingly and submits final report for file closures.


Assists Supervisor and Home Office Examiner with the reformation of coverage process.


Stays current with case law to ensure the proper interpretation of coverage and the evaluation of UM/UIM bodily injury claims.


Assists Claims Supervisor or acts on his/her behalf when necessary.


Completes industry-related training programs and continues to attend training programs to remain informed on policy changes, interpretation or new legislation.  Assists in training of new UM/UIM Claims Adjusters.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


The first seven duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. 

Ability to Manage Complexity
Developing And Maintaining Relationships
Influencing Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Service Orientation
Time Management
Detail Orientation

High school diploma or equivalent required.  Bachelor’s degree or its equivalent preferred.  Four to six years prior experience handling liability claims preferred; bodily injury preferred.  Successful completion of the Associate in Claims (AIC) program preferred.  Valid driver’s license and good driving record required.

Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Frequent (50-80%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely

Nearest Major Market: Pittsburgh

Job Segment: Claims, Law, Liability, Insurance, Legal